Frequently Asked Questions
How can I be sure FillShip will reduce my shipping costs and deliver faster?
We ship a large volume of shipments with UPS and FedEx, allowing us to negotiate favorable rates to the mutual benefit of all FillShip customers. Our location in the mid-Atlantic region puts is close to many of the largest population centers in the US.
What types of products and merchandise do you currently handle?
Our portfolio of customer products includes clothing, vitamins, printed matter, electrical components, frozen and dry food items, and many other consumer products.
What if I ship more items than are included in my plan?
FillShip simply charges for the order handling incurred on each item over the amount specified by your selected plan. Each FillShip Plan specifies a per order and item handling fee, applicable on any item sent when you are over your plan limit. This rate will be determined by your specific plan selection. It starts at $3.45 and decreases with larger plans.
Can I change my plan at any time?
Simple, FillShip allows you to upgrade or downgrade your plan at any time. All plan upgrades will take place immediately and your account will be billed appropriately. All plan downgrades will be scheduled and become active at the beginning of your next billing cycle. Upgrades can be reverted within 24 hours from submission. Downgrades can be reverted anytime before your next scheduled billing date.
What methods of payment do you accept?
You can pay with credit card (Visa or Mastercard) or use PayPal.
Where are your warehouses located?
We are located in Reading, PA and Lancaster, PA. Check back often as we are aggressively looking to add warehouses to our network around the country.
How is Fillship packing eco-friendly?
Our standard packing material (or dunnage) is a renewable foam product. Cartons made from recycled paper are also available and are quoted based on the specific project requirements.
What if I need higher amounts of items, space or SKUs then the plans provide?
Easy, you can customize a plan to precisely match your business needs.
What if I need support?
Prompt support via Email is always free. Over 96% of issues are resolved within 4 hours or less.
What if I still have some questions?
Feel free to Contact Us using our simple email form or call us at 717-889-8509.
So exactly how does FillShip help my business?
Take a look at the How It Works Page for a breakdown of the FillShip services and details on the benefits that will save you time and money.
What packing options do I have?
We always offer free basic packing. Oversized or specialized packing is billed at FillShip cost and is quoted in advance of your program implementation. Visit packing Options for more info.
What types of shipping options do you support?
Whatever is required, but visit the Shipping options page for more info. Well create the right solution based on your customers needs.
What if I want to communicate orders to FillShip through an electronic interface or online shopping cart?
No problem, FillShip already works with a number of online systems. Well work to create an interface that supports your business.
Can you help with returns?
Yes, everyone's least favorite part of selling on-line - RETURNS. We can handle your returns by inspecting the returned merchandise and re-inventorying it into our warehouse, or disposing of the product as you'd like. The process is managed based on the parameters you define during implementation and is billed the same per order handling as the original shipment. Or, you can have returns sent to you for inspection and have the items sent to us to be added to inventory at no cost.